# Why isn't my license working?
If you purchased Timelord through gumroad.com, download the most recent version at license.battleaxe.co (opens new window) with your license key.
From 2015 - 2023 we sold products through gumroad.com and utilized their license authentication system on most of our products. Because of changes to their licensing backend, an update is required for all products that use license keys.
# Transparency failing to export on static images
Does your file have an artboard? The Ps artboard has its own background setting for transparency and if it's set to white it will output a white background instead of transparent.
# Set artboard transparency
There doesn't seem to be a way to set this automatically, but it's pretty easy to fix.
- Select the artboard
- Open the properties panel (
Window > Properties)
- Set Artboard background color to
Exported images will now be exported on a transparent background.
# Extension missing in Photoshop
Missing the Window > Extensions menu in Photoshop in CC 2022? Adobe is slowly switching to a new plugin system called UXP, and Extensions are disabled by default in new versions of Ps.
Open the Photoshop preferences > Plugins
- Allow Extensions to Connect to the Internet
- Load Extensions Panels ← most important
But wait, are those options greyed out? Are you on Apple Silicon? You will need to activate Rosetta mode to enable Extensions in Photoshop.
- Close Photoshop
- Navigate to the Photoshop application
- Right click > get Info or CMD+I
Enable the checkbox Open using Rosetta. Restart Photoshop.
The Legacy Extensions checkboxes should now be editable. Enable these prefs, restart Ps again, and Window > Extensions > Anubis will now be available.
# Empty panel / no buttons
If the extension panel shows up blank there is a problem loading some of the code to display the UI.
# Are you on macOS?
# Using dropbox?
Try turning off Backup This Mac (opens new window)
# Do you have an external GPU?
- Navigate to the Adobe application
- Right-click > Get Info or
- Disable Prefer External GPU
- Restart the Adobe app
# Delete the prefs file
- Go to Finder
- Pull down the GO menu
- Hold the ALT/Opt key and Library will appear
- Click to open the
- Navigate to
# Are you on Windows?
Try deleting the preference file:
# Still not working?
Try uninstalling then reinstalling Ai/Ae.