# Troubleshooting

# How to generate an upgrade coupon?

Go to license.battelaxe.co (opens new window) and log in with the email you used to purchase.

License login

Under an eligible purchase, you will see a link to Generate Coupon.

Generate coupon

Copy this coupon code and paste it in the check out window at battleaxe.co/rubberhose (opens new window) before entering your payment info.


# I bought Rubberhose 2, where is my upgrade?

Upgrade paths are available for users who purchased within 2 years of the release of version 3.

  • Purchased Rubberhose 2 after November 1, 2022 your upgrade to version 3 is free
  • Purchased Rubberhose 2 after May 1, 2020 your upgrade to version 3 is 20% off
  • Purchased more than 2 years ago, we hope you found value in version 2 and that you will continue dangerous journey with us

# Why aren’t controllers auto-rotating?

TLDR: It’s gone. But hose parenting has increased accuracy and renders faster. You can still parent a layer to a controller, but it will not auto-rotate.

Context: Rubberhose 2 introduced the concept of controller rotation to the world of rigging, and it revolutionized how hands and feet attached to limbs. It was a cool feature, but required a lot of redundant math to allow controllers to define a curve, then the curve defined the controller rotation.

# Where is RubberPin?

It's back! It was missing in the initial launch because we could not figure out how to make it feel right. Download v3.1.0+ (opens new window) to start working with the improved RubberPin.